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  Windows print spooler multiple security vulnerabilities

  iDefense Security Advisory 06.11.09: Microsoft Windows 2000 Print Spooler Remote Stack Buffer Overflow Vulnerability

From:MICROSOFT <secure_(at)_microsoft.com>
Date:10.06.2009
Subject:Microsoft Security Bulletin MS09-022 - Critical Vulnerabilities in Windows Print Spooler Could Allow Remote Code Execution (961501)

Microsoft Security Bulletin MS09-022 - Critical
Vulnerabilities in Windows Print Spooler Could Allow Remote Code Execution (961501)
Published: June 9, 2009

Version: 1.0
General Information
Executive Summary

This security update resolves three privately reported vulnerabilities in Windows Print Spooler. The most severe vulnerability could allow remote code execution if an affected server received a specially crafted RPC request. Firewall best practices and standard default firewall configurations can help protect networks from attacks that originate outside the enterprise perimeter. Best practices recommend that systems that are connected to the Internet have a minimal number of ports exposed.

This security update is rated Critical for all supported editions of Microsoft Windows 2000; Moderate for all supported editions of Windows XP and Windows Server 2003; and Important for all supported editions of Windows Vista and Windows Server 2008. For more information, see the subsection, Affected and Non-Affected Software, in this section.

The update addresses the vulnerabilities by changing the way the print spooler parses certain printing data structures, limiting the location where separator pages or embedded files can be read by the Windows Printing Service, and restricting the paths from which the print spooler can load a DLL. For more information about the vulnerabilities, see the Frequently Asked Questions (FAQ) subsection for the specific vulnerability entry under the next section, Vulnerability Information.

Recommendation. The majority of customers have automatic updating enabled and will not need to take any action because this security update will be downloaded and installed automatically. Customers who have not enabled automatic updating need to check for updates and install this update manually. For information about specific configuration options in automatic updating, see Microsoft Knowledge Base Article 294871.

For administrators and enterprise installations, or end users who want to install this security update manually, Microsoft recommends that customers apply the update immediately using update management software, or by checking for updates using the Microsoft Update service.

See also the section, Detection and Deployment Tools and Guidance, later in this bulletin.

Known Issues.  Microsoft Knowledge Base Article 961501 documents the currently known issues that customers may experience when installing this security update. The article also documents recommended solutions for these issues.
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Affected and Non-Affected Software

The following software have been tested to determine which versions or editions are affected. Other versions or editions are either past their support life cycle or are not affected. To determine the support life cycle for your software version or edition, visit Microsoft Support Lifecycle.

Affected Software
Operating System Maximum Security Impact Aggregate Severity Rating Bulletins Replaced by this Update

Microsoft Windows 2000 Service Pack 4


Remote Code Execution


Critical


MS07-021

Windows XP Service Pack 2 and Windows XP Service Pack 3


Elevation of Privilege


Moderate


None

Windows XP Professional x64 Edition Service Pack 2


Elevation of Privilege


Moderate


None

Windows Server 2003 Service Pack 2


Elevation of Privilege


Moderate


None

Windows Server 2003 x64 Edition Service Pack 2


Elevation of Privilege


Moderate


None

Windows Server 2003 with SP2 for Itanium-based Systems


Elevation of Privilege


Moderate


None

Windows Vista, Windows Vista Service Pack 1, and Windows Vista Service Pack 2


Elevation of Privilege


Important


None

Windows Vista x64 Edition, Windows Vista x64 Edition Service Pack 1, and Windows Vista x64 Edition Service Pack 2


Elevation of Privilege


Important


None

Windows Server 2008 for 32-bit Systems and Windows Server 2008 for 32-bit Systems Service Pack 2*


Elevation of Privilege


Important


None

Windows Server 2008 for x64-based Systems and Windows Server 2008 for x64-based Systems Service Pack 2*


Elevation of Privilege


Important


None

Windows Server 2008 for Itanium-based Systems and Windows Server 2008 for Itanium-based Systems Service Pack 2


Elevation of Privilege


Important


None

*Windows Server 2008 server core installation affected. For supported editions of Windows Server 2008, this update applies, with the same severity rating, whether or not Windows Server 2008 was installed using the Server Core installation option. For more information on this installation option, see Server Core. Note that the Server Core installation option does not apply to certain editions of Windows Server 2008; see Compare Server Core Installation Options.
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Frequently Asked Questions (FAQ) Related to This Security Update

Where are the file information details?
Refer to the reference tables in the Security Update Deployment section for the location of the file information details.

Why does this update address several reported security vulnerabilities?
This update contains support for several vulnerabilities because the modifications that are required to address these issues are located in related files. Instead of having to install several updates that are almost the same, customers need to install this update only.

Does this update contain any security-related changes to functionality?
Yes. Besides the changes that are listed in the Vulnerability Information section of this bulletin, this security update also restricts the paths where the separator files and @Fpathname embedded files should be located. Prior to the update being installed, users could apply separator pages with embedded files from any location. After installing this update, only separator pages with the embedded file residing in a restricted location will be printed. For more information on the proper locations for these files, see Microsoft Knowledge Base Article 102712.

I am using an older release of the software discussed in this security bulletin. What should I do?
The affected software listed in this bulletin have been tested to determine which releases are affected. Other releases are past their support life cycle. To determine the support life cycle for your software release, visit Microsoft Support Lifecycle.

It should be a priority for customers who have older releases of the software to migrate to supported releases to prevent potential exposure to vulnerabilities. For more information about the Windows Product Lifecycle, visit Microsoft Support Lifecycle. For more information about the extended security update support period for these software versions or editions, visit Microsoft Product Support Services.

Customers who require custom support for older releases must contact their Microsoft account team representative, their Technical Account Manager, or the appropriate Microsoft partner representative for custom support options. Customers without an Alliance, Premier, or Authorized Contract can contact their local Microsoft sales office. For contact information, visit Microsoft Worldwide Information, select the country, and then click Go to see a list of telephone numbers. When you call, ask to speak with the local Premier Support sales manager. For more information, see the Windows Operating System Product Support Lifecycle FAQ.
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Vulnerability Information

Severity Ratings and Vulnerability Identifiers

The following severity ratings assume the potential maximum impact of the vulnerability. For information regarding the likelihood, within 30 days of this security bulletin's release, of the exploitability of the vulnerability in relation to its severity rating and security impact, please see the Exploitability Index in the June bulletin summary. For more information, see Microsoft Exploitability Index.
Vulnerability Severity Rating and Maximum Security Impact by Affected Software
Affected Software Buffer Overflow in Print Spooler Vulnerability - CVE-2009-0228 Print Spooler Read File Vulnerability - CVE-2009-0229 Print Spooler Load Library Vulnerability - CVE-2009-0230 Aggregate Severity Rating

Microsoft Windows 2000 Service Pack 4


Critical
Remote Code Execution


Moderate
Information Disclosure


Moderate
Elevation of Privilege


Critical

Windows XP Service Pack 2 and Windows XP Service Pack 3


Not applicable


Moderate
Information Disclosure


Moderate
Elevation of Privilege


Moderate

Windows XP Professional x64 Edition Service Pack 2


Not applicable


Moderate
Information Disclosure


Moderate
Elevation of Privilege


Moderate

Windows Server 2003 Service Pack 2


Not applicable


Moderate
Information Disclosure


Moderate
Elevation of Privilege


Moderate

Windows Server 2003 x64 Edition Service Pack 2


Not applicable


Moderate
Information Disclosure


Moderate
Elevation of Privilege


Moderate

Windows Server 2003 with SP2 for Itanium-based Systems


Not applicable


Moderate
Information Disclosure


Moderate
Elevation of Privilege


Moderate

Windows Vista, Windows Vista Service Pack 1, and Windows Vista Service Pack 2


Not applicable


Moderate
Information Disclosure


Important
Elevation of Privilege


Important

Windows Vista x64 Edition, Windows Vista x64 Edition Service Pack 1, and Windows Vista x64 Edition Service Pack 2


Not applicable


Moderate
Information Disclosure


Important
Elevation of Privilege


Important

Windows Server 2008 for 32-bit Systems and Windows Server 2008 for 32-bit Systems Service Pack 2*


Not applicable


Moderate
Information Disclosure


Important
Elevation of Privilege


Important

Windows Server 2008 for x64-based Systems and Windows Server 2008 for x64-based Systems Service Pack 2*


Not applicable


Moderate
Information Disclosure


Important
Elevation of Privilege


Important

Windows Server 2008 for Itanium-based Systems and Windows Server 2008 for Itanium-based Systems Service Pack 2


Not applicable


Moderate
Information Disclosure


Important
Elevation of Privilege


Important

*Windows Server 2008 server core installation affected. For supported editions of Windows Server 2008, this update applies, with the same severity rating, whether or not Windows Server 2008 was installed using the Server Core installation option. For more information on this installation option, see Server Core. Note that the Server Core installation option does not apply to certain editions of Windows Server 2008; see Compare Server Core Installation Options.
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Buffer Overflow in Print Spooler Vulnerability - CVE-2009-0228

A remote code execution vulnerability exists in the Windows Print Spooler that could allow a remote, unauthenticated attacker to execute arbitrary code on an affected system. An attacker who successfully exploited this vulnerability could take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts.

To view this vulnerability as a standard entry in the Common Vulnerabilities and Exposures list, see CVE-2009-0228.

Mitigating Factors for Buffer Overflow in Print Spooler Vulnerability - CVE-2009-0228

Mitigation refers to a setting, common configuration, or general best-practice, existing in a default state, that could reduce the severity of exploitation of a vulnerability. The following mitigating factors may be helpful in your situation:


Firewall best practices and standard default firewall configurations can help protect networks from attacks that originate outside the enterprise perimeter. Best practices recommend that systems that are connected to the Internet have a minimal number of ports exposed.
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Workarounds for Buffer Overflow in Print Spooler Vulnerability - CVE-2009-0228

Workaround refers to a setting or configuration change that does not correct the underlying vulnerability but would help block known attack vectors before you apply the update. Microsoft has tested the following workarounds and states in the discussion whether a workaround reduces functionality:


Block TCP ports 139 and 445 at the firewall

These ports are used to initiate a connection with the affected component. Blocking TCP ports 139 and 445 at the firewall will help protect systems that are behind that firewall from attempts to exploit this vulnerability. Microsoft recommends that you block all unsolicited inbound communication from the Internet to help prevent attacks that may use other ports. For more information about ports, see TCP and UDP Port Assignments.

Impact of workaround. Several Windows services use the affected ports. Blocking connectivity to the ports may cause various applications or services to not function. Some of the applications or services that could be impacted are listed below:


Applications that use SMB (CIFS)


Applications that use mailslots or named pipes (RPC over SMB)


Server (File and Print Sharing)


Group Policy


Net Logon


Distributed File System (DFS)


Terminal Server Licensing


Print Spooler


Computer Browser


Remote Procedure Call Locator


Fax Service


Indexing Service


Performance Logs and Alerts


Systems Management Server


License Logging Service


On Microsoft Windows 2000 Server Service Pack 4, remove the Print Spooler service from the NullSessionPipes registry key

Microsoft Windows 2000 Server Service Pack 4 allows anonymous connections to the affected service. To help prevent attempts to exploit this vulnerability by anonymous attackers, remove the Print Spooler Service from the NullSessionPipes subkey. This workaround will not prevent attacks from authenticated users. Use this workaround only if you cannot disable the Printer Spooler service.

Warning Using Registry Editor incorrectly can cause serious problems that may require that you reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to modify the registry, view the "Change Keys And Values" Help topic in Registry Editor (Regedit.exe) or view the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe.

Note We recommend backing up the registry before you modify it

1.


Click Start, click Run, type regedt32 and then click OK.

2.


In Registry Editor, locate the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer
\Parameters\NullSessionPipes

3.


Edit the registry key and remove the SPOOLSS value.

4.


Restart the affected system after performing these actions.

Impact of workaround. Anonymous connections to the Print Spooler service will not be allowed. This is the default behavior of later operating system versions.


Disable the Print Spooler service

Disabling the Print Spooler service will help protect the affected system from attempts to exploit this vulnerability. To disable the Print Spooler service, follow these steps:

1.


Click Start, and then click Control Panel. Alternatively, point to Settings, and then click Control Panel.

2.


Double-click Administrative Tools.

3.


Double-click Services.

4.


Double-click Print Spooler.

5.


In the Startup type list, click Disabled.

6.


Click Stop, and then click OK.

You can also stop and disable the Print Spooler service by using the following command at the command prompt:

sc stop Spooler & sc config Spooler start=disabled

Impact of workaround. If you disable the Print Spooler service, you cannot print locally or remotely. Therefore, we recommend this workaround only on systems that do not require printing.

How to undo the workaround.

To enable the Print Spooler service, follow these steps:

1.


Click Start, and then click Control Panel. Alternatively, point to Settings, and then click Control Panel.

2.


Double-click Administrative Tools.

3.


Double-click Services.

4.


Double-click Print Spooler.

5.


In the Startup type list, click Automatic.

6.


Click Start, and then click OK.
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FAQ for Buffer Overflow in Print Spooler Vulnerability - CVE-2009-0228

What is the scope of the vulnerability?
This is a remote code execution vulnerability. An attacker who successfully exploited this vulnerability could take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts.

What causes the vulnerability?
The Windows Print Spooler contains a buffer overflow due to the improper parsing of certain printing data structures.

What is the Print Spooler service?
The Print Spooler service is an executable file that is installed as a service. The spooler is loaded when the operating system starts, and it continues to run until the operating system is shut down. The Print Spooler service manages the printing process, which includes such tasks as retrieving the location of the correct printer driver, loading that driver, spooling high-level function calls into a print job, and scheduling print jobs. When the tasks for a particular print job are complete, the Print Spooler service passes the job to the print router. For more information, see the TechNet article, How Network Printing Works.

What might an attacker use the vulnerability to do?
An attacker who successfully exploited this vulnerability could run arbitrary code on a user's system with system privileges. An attacker who successfully exploited this vulnerability could take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts.

How could an attacker exploit the vulnerability?
For remote code execution to occur, an attacker would first need to set up a malicious print server that can be accessed by an affected system. The attacker could then send a specially crafted RPC request to the affected system that would cause the affected system to improperly parse the ShareName on the attacker's print server during enumeration. This would allow the attacker to perform remote code execution on the affected system with system-level privileges.

What systems are primarily at risk from the vulnerability?
Workstations and terminal servers are primarily at risk. Servers could be at more risk if administrators allow users to log on to servers and to run programs. However, best practices strongly discourage allowing this.

What does the update do?
The update addresses the vulnerability by changing the way the print spooler parses certain printing data structures.

When this security bulletin was issued, had this vulnerability been publicly disclosed?
No. Microsoft received information about this vulnerability through responsible disclosure. Microsoft had not received any information to indicate that this vulnerability had been publicly disclosed when this security bulletin was originally issued.

When this security bulletin was issued, had Microsoft received any reports that this vulnerability was being exploited?
No. Microsoft had not received any information to indicate that this vulnerability had been publicly used to attack customers and had not seen any examples of proof of concept code published when this security bulletin was originally issued.
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Print Spooler Read File Vulnerability - CVE-2009-0229

A local, authenticated information disclosure vulnerability exists in the Windows Printing Service that could allow a user to read or print any file on the system. This action can be taken even if the user does not have administrative access. However, the vulnerability could not be exploited remotely or by anonymous users.

To view this vulnerability as a standard entry in the Common Vulnerabilities and Exposures list, see CVE-2009-0229.

Mitigating Factors for Print Spooler Read File Vulnerability - CVE-2009-0229

Mitigation refers to a setting, common configuration, or general best-practice, existing in a default state, that could reduce the severity of exploitation of a vulnerability. The following mitigating factors may be helpful in your situation:


An attacker must have valid logon credentials and be able to log on locally to exploit this vulnerability. The vulnerability could not be exploited remotely or by anonymous users.
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Workarounds for Print Spooler Read File Vulnerability - CVE-2009-0229

Workaround refers to a setting or configuration change that does not correct the underlying vulnerability but would help block known attack vectors before you apply the update. Microsoft has tested the following workarounds and states in the discussion whether a workaround reduces functionality:


Disable the Print Spooler service

Disabling the Print Spooler service will help protect the affected system from attempts to exploit this vulnerability. To disable the Print Spooler service, follow these steps:

1.


Click Start, and then click Control Panel. Alternatively, point to Settings, and then click Control Panel.

2.


Double-click Administrative Tools.

3.


Double-click Services.

4.


Double-click Print Spooler.

5.


In the Startup type list, click Disabled.

6.


Click Stop, and then click OK.

You can also stop and disable the Print Spooler service by using the following command at the command prompt:

sc stop Spooler & sc config Spooler start=disabled

Impact of workaround. If you disable the Print Spooler service, you cannot print locally or remotely. Therefore, we recommend this workaround only on systems that do not require printing.

How to undo the workaround.

To enable the Print Spooler service, follow these steps:

1.


Click Start, and then click Control Panel. Alternatively, point to Settings, and then click Control Panel.

2.


Double-click Administrative Tools.

3.


Double-click Services.

4.


Double-click Print Spooler.

5.


In the Startup type list, click Automatic.

6.


Click Start, and then click OK.
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FAQ for Print Spooler Read File Vulnerability - CVE-2009-0229

What is the scope of the vulnerability?
This is an information disclosure vulnerability. An attacker who successfully exploited this vulnerability could read or print any file on the system. This action could be taken even if the user does not have administrative access.

What causes the vulnerability?
The Windows Printing Service does not properly check the files that can be included with separator pages.

What is the Print Spooler service?
The Print Spooler service is an executable file that is installed as a service. The spooler is loaded when the operating system starts, and it continues to run until the operating system is shut down. The Print Spooler service manages the printing process, which includes such tasks as retrieving the location of the correct printer driver, loading that driver, spooling high-level function calls into a print job, and scheduling print jobs. When the tasks for a particular print job are complete, the Print Spooler service passes the job to the print router. For more information, see the TechNet article, How Network Printing Works.

What is a separator page?
A separator or banner page typically states who sent the document to the printer and gives the date and time of printing. You can use one of the standard separator pages or create a custom page. Windows provides three separator page files, which are located in the %systemroot%\System32 folder. For more information, see the TechNet article, Using separator pages.

What might an attacker use the vulnerability to do?
An attacker who successfully exploited this vulnerability could read or print any file on an affected system. The attacker would not have the ability to change the contents of a file.

How could an attacker exploit the vulnerability?
To exploit this vulnerability, an attacker would first have to log on to the system. An attacker could then create a specially crafted separator page that included any file from the system that the attacker wanted to include in the print request.

On all versions of Microsoft Windows, the attacker needs the "Manage Printer" privilege to exploit this issue. On Windows Vista and Windows Server 2008, the local user is automatically given this permission if they install a local printer. This can be accomplished without administrative privileges if the printer driver is included by default.

What systems are primarily at risk from the vulnerability?
Workstations and terminal servers are primarily at risk. Servers could be at more risk if administrators allow users to log on to servers and to run programs. However, best practices strongly discourage allowing this.

What does the update do?
The update addresses the vulnerability by limiting the location where separator pages and embedded files will be read by the Windows Printing Service.

When this security bulletin was issued, had this vulnerability been publicly disclosed?
No. Microsoft received information about this vulnerability through responsible disclosure. Microsoft had not received any information to indicate that this vulnerability had been publicly disclosed when this security bulletin was originally issued.

When this security bulletin was issued, had Microsoft received any reports that this vulnerability was being exploited?
No. Microsoft had not received any information to indicate that this vulnerability had been publicly used to attack customers and had not seen any examples of proof of concept code published when this security bulletin was originally issued.
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Print Spooler Load Library Vulnerability - CVE-2009-0230

A remote, authenticated elevation of privilege vulnerability exists in the Windows Print Spooler that could allow an arbitrary dynamic link library (DLL) to be loaded by the Print Spooler. An attacker who successfully exploited this vulnerability could run arbitrary code with elevated privileges. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

To view this vulnerability as a standard entry in the Common Vulnerabilities and Exposures list, see CVE-2009-0230.

Mitigating Factors for Print Spooler Load Library Vulnerability - CVE-2009-0230

Mitigation refers to a setting, common configuration, or general best-practice, existing in a default state, that could reduce the severity of exploitation of a vulnerability. The following mitigating factors may be helpful in your situation:


Firewall best practices and standard default firewall configurations can help protect networks from attacks that originate outside the enterprise perimeter. Best practices recommend that systems that are connected to the Internet have a minimal number of ports exposed.


Only authenticated users can trigger this vulnerability. This vulnerability can only be triggered if the user can authenticate against the remote system. However, if the Guest account is enabled, then guest users can trigger this vulnerability as well.


On all versions of Microsoft Windows, the attacker needs the "Manage Printer" privilege to exploit this vulnerability. On Microsoft Windows Vista and Windows Server 2008, the local user is automatically given this permission when installing a local printer. This can be accomplished without administrative privileges if the printer driver is included by default.
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Workarounds for Print Spooler Load Library Vulnerability - CVE-2009-0230

Microsoft has not identified any workarounds for this vulnerability.
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FAQ for Print Spooler Load Library Vulnerability - CVE-2009-0230

What is the scope of the vulnerability?
This is an elevation of privilege vulnerability. An attacker who successfully exploited this vulnerability could execute arbitrary code and take complete control of an affected system. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

What causes the vulnerability?
The Windows Print Spooler does not properly validate the paths from which a DLL may be loaded.

What is the Print Spooler service?
The Print Spooler service is an executable file that is installed as a service. The spooler is loaded when the operating system starts, and it continues to run until the operating system is shut down. The Print Spooler service manages the printing process, which includes such tasks as retrieving the location of the correct printer driver, loading that driver, spooling high-level function calls into a print job, and scheduling print jobs. When the tasks for a particular print job are complete, the Print Spooler service passes the job to the print router. For more information, see the TechNet article, How Network Printing Works.

What is a DLL?
A dynamic-link library (DLL) is a module that contains functions and data that can be used by another module (application or DLL). A DLL can define two kinds of functions: exported and internal. The exported functions are intended to be called by other modules, as well as from within the DLL where they are defined. Internal functions are typically intended to be called only from within the DLL where they are defined. Although a DLL can export data, its data is generally used only by its functions. However, there is nothing to prevent another module from reading or writing that address. DLLs provide a way to modularize applications so that their functionality can be updated and reused more easily. DLLs also help reduce memory overhead when several applications use the same functionality at the same time, because although each application receives its own copy of the DLL data, the applications share the DLL code. For more information, see the MSDN article, Dynamic-Link Libraries.

What might an attacker use the vulnerability to do?
An attacker who successfully exploited this vulnerability could run arbitrary code with the same rights as the Windows Print Spooler. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

How could an attacker exploit the vulnerability?
To exploit this vulnerability, an attacker would have to store a malicious DLL in a location that is accessible by the print spooler. The attacker would then create a specially crafted RPC message and send the message to an affected system. The message would cause the print spooler to load the malicious DLL and execute code with elevated privileges.

On all versions of Microsoft Windows, the attacker needs the "Manage Printer" privilege to exploit this issue. On Windows Vista and Windows Server 2008, the local user is automatically given this permission when installing a local printer. This can be accomplished without administrative privileges if the printer driver is included by default.

What systems are primarily at risk from the vulnerability?
Systems configured as print servers are primarily at risk from this vulnerability.

What does the update do?
The update addresses this vulnerability by restricting the paths from which the print spooler can load a DLL.

When this security bulletin was issued, had this vulnerability been publicly disclosed?
No. Microsoft received information about this vulnerability through responsible disclosure. Microsoft had not received any information to indicate that this vulnerability had been publicly disclosed when this security bulletin was originally issued.

When this security bulletin was issued, had Microsoft received any reports that this vulnerability was being exploited?
No. Microsoft had not received any information to indicate that this vulnerability had been publicly used to attack customers and had not seen any examples of proof of concept code published when this security bulletin was originally issued.

Other Information
Acknowledgments

Microsoft thanks the following for working with us to help protect customers:


Jun Mao of VeriSign iDefense Labs for reporting the Buffer Overflow in Print Spooler Vulnerability (CVE-2009-0228)
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Microsoft Active Protections Program (MAPP)

To improve security protections for customers, Microsoft provides vulnerability information to major security software providers in advance of each monthly security update release. Security software providers can then use this vulnerability information to provide updated protections to customers via their security software or devices, such as antivirus, network-based intrusion detection systems, or host-based intrusion prevention systems. To determine whether active protections are available from security software providers, please visit the active protections Web sites provided by program partners, listed in Microsoft Active Protections Program (MAPP) Partners.

Support


Customers in the U.S. and Canada can receive technical support from Security Support or 1-866-PCSAFETY. There is no charge for support calls that are associated with security updates. For more information about available support options, see Microsoft Help and Support.


International customers can receive support from their local Microsoft subsidiaries. There is no charge for support that is associated with security updates. For more information about how to contact Microsoft for support issues, visit the International Support Web site.

Disclaimer

The information provided in the Microsoft Knowledge Base is provided "as is" without warranty of any kind. Microsoft disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall Microsoft Corporation or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if Microsoft Corporation or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.

Revisions


V1.0 (June 9, 2009): Bulletin published.

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